德国汉莎航空公司
中国客户服务与支持中心 ——工作地点：上海
客户服务代表(粤英双语/英汉双语) Customer Service Consultant
工作任务与职责
- 接收客户来电垂询，通过电话向客户提供机票预订及销售服务。
- 通过电话向客户提供咨询服务，包括航空公司及其合作伙伴经营的各类的航空运输产品及服务。
- 服务对象包括直客，代理商，协议公司客户，常旅客计划会员。
- 服务方式涵盖传真、电子邮件或互联网。
- 在业务上向同事提供帮助或指导．
任职资格与要求
- 大专或本科学历，欢迎2014届应届毕业生
- 年龄：20-38岁
- 英语、普通话，会粤语者优先考虑。
- 能适应轮班工作制，即每天9:00-18:00，或10:00-19:00，做五休二，但休息的两天不一定是在周末（轮到周末工作的会有额外津贴）
- 能适应有压力的工作环境
- 乐于并善于与人沟通，喜欢在团队中工作
- 能适应快速变化的知识环境并迅速完成自我更新
- 具有基本的计算机操作能力
- 具备销售和服务意识，出色的沟通和团队协作能力
- 好学上进，能迅速融入新的工作环境
俄罗斯空桥货运航空公司
Accounting Specialist-Shanghai
Key responsibilities/challenges:
- Collect and book Accounts Payable invoices in internal system
- Make financial vouchers and input the vouchers in SAP
- Draft internal and external financial reports
- Prepare cash flow and make the payment accordingly
- Draft yearly budget according to the company regulation and standard
- Assist internal and external audits
- Other tasks required by manager
Selection criteria:
- CET 6 is a must. Excellent communication skill both in speaking & writing English.
- General understanding of the economic, political and business environment.
- Ability to think creatively and develop innovative solutions for customer needs.
- Team-player, good inter-personal skills.
- Honesty, hardworking, prudence, strong sense of responsibilities and team-spirit are most appreciated.
- Workable knowledge of Microsoft Office is a must.
- Fresh Graduate in 2014.
新西兰航空公司 ---公共关系实习生（研究生优先）
China Communications Intern
The role reports to Winnie Tong, Communications Manager Greater China and will primarily support communications and PR activities for the region. The responsibilities include:
· International Media Famil Programme (IMP)
o Coordinate on flight arrangements, preparation of any company background and brand related information, briefing to relevant parties on media departure flights, any special arrangements required for the media on-board or in the company.
· Media List
o Work with the Communications Manager to put together/ update an A list of media contacts and include information of email address/ mobile information to be used for press release distribution and events.
· Events
o Provide support for media and consumer events including following up on invitations, RSVPs, coordinating with crew team for crew assistance, preparing press and event materials, working with internal/ external teams on any pre event preparation.
· Administrative
o Consolidate updates for the monthly Across Asia newsletter
o Maintain an update on company/ brand profiles, GM profiles, list of awards, photographs
o Consolidate coverage reports on press releases and events prepared by the PR agency
o Review and check translations on press releases, preparing relevant images to be used for press releases and coordinating with PR agency.
Mandatory qualifications：
l Competent written and verbal skills in English and Mandarin
l PC Literacy in Word/Excel/PowerPoint
l Decisive and self starting attitude with energy and motivation to be effective in a very demanding environment
注：
实习时间请保证一周3天，至少实习六个月。
