公司简介：
eBay delivers one of the world's largest online marketplaces to customers via any connected device, connecting people with the things they need and love. With 128 million active users globally, eBay is one of the world's largest online marketplaces, where practically anyone can buy and sell practically anything. Founded in 1995, eBay connects a diverse and passionate community of individual buyers and sellers, as well as small businesses. Their collective impact on ecommerce is staggering, and more than 500 million items are listed on eBay. For the latest stories about eBay, including recent financial performance, visit our News Center.
PayPal offers flexible and innovative payment solutions for consumers and merchants of all sizes.
PayPal is the faster, safer way to pay and get paid online, via a mobile device and in store. The service gives people simpler ways to send money without sharing financial information, and with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 143 million active accounts in 193 markets and 26 currencies around the world, PayPal enables global commerce, processing almost 8 million payments every day. Because PayPal helps people transact anytime, anywhere and in any way, the company is a driving force behind the growth of mobile commerce and processed $27 billion in mobile payments in 2013. PayPal is an eBay (Nasdaq:EBAY) company and had revenues of $6.6 billion in 2013. PayPal is headquartered in San Jose, Calif. and its international headquarters is located in Singapore. More information about the company can be found at www.paypal-media.com.
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以下是各个招聘职位的具体信息：
1. Lead Gen Profiler：（销售及市场类）
As a Lead Gen Profiler, you will be responsible for sorting, prioritizing, and analyzing potential merchant leads. The leads themselves will be provided, leaving the Gen Profiler to vet individual websites, establishing if PayPal is currently utilized and making an initial assessment as to the future applicability for PayPal services integration.
- Excellent organizational, communication (written and oral), problem solving, and interpersonal skills
- Ability to function in multiple telephone and email queues covering several product lines
- Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
2. Fraud Prevention Specialist or Executive （风险管理类）
As a Specialist within Fraud Operations, you will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc.
- Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)
- Strong written (email) communication utilizing proper grammar and punctuation (in English)
- Ability to make discretionary decisions based on research
- Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
- Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
3. Protection Services Specialist（客户保护类）
As a Specialist within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries. By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner. Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
- Strong written (email) communication utilizing proper grammar and punctuation
- Ability to make discretionary decisions based on research
- Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
- Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
4. Customer Solutions Specialist – Japanese （客户支持类）
As an Specalist within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.
- Fluent in Japanese speaking, better to have life experience in Japan.
- Good communication skills in Japanese
- To be active, and can work under pressure
5. Enhanced Due Diligence Specialist （风险管理类）
Enhanced Due Diligence Specialist is an online detective, primary responsibility includes contacting customers requesting their AML policies and procedures,applicable federal or state licenses, registrations, and financial documents as needed and review documentation to ensure industry adherence and potential risk.
- Good skill in using Microsoft Office products including: Excel, Word, Access, Outlook, and PowerPoint.
- Exceptional Communication skills and experience (E-mail & Phone) in English , second language (French, Italian, Korean or Cantonese is also preferred).
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