信诺(Cigna), 美国前三大保险公司之一,致力于提供全球高端健康管理服务的公司，我们80%的客户是500强外资公司（苹果，谷歌和思科等），20%为国内知名的企业（百度，京东和搜狐等）。 目前在高端健康险的领域里, 信诺市场份额排名第一, 公司作为行业的领导者--变革的推动者--客户利益的倡导者，能预见到客户潜在的特定需求，提供卓越的客户体验，从而实现我们的愿景“帮助我们的客户拥有更健康,更幸福,更有保障的未来”。
Cigna, one of the biggest three insurance companies, provides global high-end health service. 80% of our clients are Fortune 500 foreign companies such as Apple, Google, Cisco and so on， and the remaining 20% are well-known domestic enterprises such as Baidu, Jingdong, Sohu. Our marketing share ranks the first in the field of high-end health insurance. As a leader of the industry, a pusher of reform and an advocate of client interest, Cigna could foresee the potential particular needs of clients and provide superb customer experience to realize our mission “To help the people we serve improve their health, well-being and sense of security”.
销售部实习生

主要职责/责任:
收集客户提交的相关信息,协助销售开展新的业务
维护和管理销售部运营操作系统
协助准备预售报价请求和提议
协助销售部其他日常工作

教育学历和职称等级要求:
本科/专科在读学生
英语语言能力优秀, 流利的书面和口头中英文表达能力
熟练操作电脑-微软办公软件的基本应用包括Word, Excel, PowerPoint and Outlook.
团队意识强, 有自我调节能力, 有效率的工作, 注意细节
出勤要求:一周三天(工作日)以上

工作经历要求:
有相关经验者优先

CDSS JOB DESCRIPTION


1 Identification
Opening: Group CSR (Customer Service Representative) Intern
Reporting to: Group CSR Team Leader
2 Purpose of the job/key objective

To provide high levels customer service to international or domestic clients, recognising that service is the primary differentiator for CIGNA in provision of healthcare coverage to high end customers (expatriate employees, local executives etc).

3 Main duties/Responsibilities (list no more than ten items)

? Answer the calls from the customers or providers, respond accurately within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.
? Monitor turn around times to ensure the inquiry emails are replied within required time scales, highlighting when this is not achievable.
? Make appointment for the visit, provide GOP (Guarantee of Payment) and COC (Certificate of Coverage) as required to clients and providers.
? Interface effectively with internal and external customers to resolve customer issues.
? Actively support all team members and provide resource to enable all operational goals to be achieved.
? Meet or exceed Service level agreement requirements. Minimally set at a 5% abandon ratio for in-bound calls or in accordance with client specific requirements. This number will be reviewed periodically and can be increased or decreased based on business need.
? Quality standards for both call and email will be developed, communicated and meeting them will be part of the production requirement.
? To ensure that all faxes are sent in time and keep an up-to-date register, distributing incoming faxes quickly and efficiently.

4 Scope and Dimensions
? Report to Line Management
? Responsible for all calls, emails and complaints regarding group members.

5 Experience and Skills Required
? Fast learning skills, strong adaptability
? Sense of team work and customer service
? English and Mandarin fluency – spoken, written, reading
? Solid knowledge of basic Microsoft applications to include Word, Excel and MS Outlook. Powerpoint is desirable but not required.

6 Education/professional qualifications required
? Senior student (fourth-year student) in University
? At least 3 days/week on-site work at the office
? Major in English, Foreign Trade, Nursing, Insurance or Polytechnic

Marketing Intern
Report to Marketing Manager, Asia Pacific.
Purpose and general responsibilities of the position:
? Provide support to various work tasks, including market intelligence, product promotion activities and marketing material creation.

Main duties/Responsibilities

? Assist product team in checking member booklets and completing various translation and review work related to member materials
? Collect news and reports of competitors, industry and market.
? Helping to plan and execute product promotion activities to improve product awareness and generate sales.
? Assist Marketing Manager in compiling and designing marketing materials including product brochure, sales tool, talking points etc.
? Admin work for the whole marketing team.
? Other tasks assigned by Marketing Manager.

Requirements
? An interest in marketing and/or insurance.
? English and Mandarin fluency – spoken, written, reading
? Demonstrated solid knowledge of basic Microsoft applications to include Word, Excel and MS Outlook. PowerPoint etc.
? Responsible, energetic, creative and quick learning
? Insurance related major will be appreciated
? Attendance requirement: at least three days a week.